Frequently Asked Questions

Orders are processed Monday to Friday from 9:00 AM to 6:00 PM German time (CET/CEST) and are usually shipped within 2-4 business days. Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. Please note that orders are not shipped on weekends or public holidays.

Delays caused by the shipping carrier are outside of our control.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your order.

If you have any issues with your tracking information, please contact us at support@hyfifty.com and we’ll be happy to help.

All orders are packed with care and shipped from our warehouse in Germany.

We offer free shipping on orders over €200 within Germany and selected EU countries.

For orders below €200, shipping costs are calculated based on your delivery country and shown clearly in your cart and at checkout.

You can also view all shipping rates on our Shipping page.

Within Germany, we currently ship exclusively with DHL. At the moment, we are unfortunately unable to offer express shipping.

For international orders, shipping may also be handled by other shipping carriers depending on the destination and available service.

We accept the payment methods shown at checkout. Available payment options may vary depending on your location and device.

Germany & European Union — Orders are shipped from Germany. Prices include VAT where applicable. No additional customs duties apply for deliveries within the EU.

United Kingdom & Switzerland — Orders may be subject to import duties, taxes, or customs fees set by your local customs authority. These charges are the responsibility of the recipient and may be due upon delivery.

United States, Australia & Rest of World — Orders may be subject to import duties and taxes set by your local customs authority. These charges are the responsibility of the recipient and are not included in the product price, unless stated otherwise at checkout.

Yes, we currently ship to selected international destinations across Europe. A full list of available shipping countries can be found on our Shipping page and will also be shown at checkout. If your country is not available, please contact us at support@hyfifty.com

Depending on your shipping destination, duties, taxes, and customs fees may apply. These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

You can register your return through our Returns Portal. Please enter your order number and the email address used for your purchase and follow the steps shown in the portal.

How to start a return:

1. Open our Returns Portal.
2. Enter your order number and email address.
3. Select the item you would like to return.
4. Follow the steps in the portal and choose the available return method.

You may request a return within 14 days after receiving your order, provided the item is unused, complete and in its original condition.

Return shipping costs are covered by the customer and will be deducted from your refund. Original standard shipping costs are refunded where required by law. Additional shipping services are non-refundable.

We are sorry to hear that your item arrived damaged or appears to be faulty.

Please contact us at support@hyfifty.com within 48 hours of receiving your order, including your order number and clear photos of the item, the packaging and the shipping label. This helps us review the case as quickly as possible.

If a fault becomes apparent after delivery, please contact us with your order number and clear photos of the issue. We will review each case individually.

Damage caused by improper use, incorrect care, accidents or normal wear and tear is not considered a product fault.

Your statutory rights remain unaffected.

If you received the wrong item, please contact us as soon as possible at support@hyfifty.com with your order number and a photo of the item you received. We will review the issue and get back to you as quickly as possible.

You can exercise your right of withdrawal through our Right of Withdrawal Portal.

The right of withdrawal allows you to withdraw from your purchase contract within 14 days after receiving the goods, without giving any reason.

Withdrawal is a legal declaration. If your order has already been delivered, the physical return of the goods may be required as a separate step. For the practical return process, please use our Returns Portal.

Once your return has been received and inspected, your refund will be processed to your original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.

Pewter is a tin-based metal alloy. It is made mainly from tin and strengthened with small amounts of other metals to make it suitable for long-lasting home objects. Pewter has been used for tableware, bowls, and pieces for the home for thousands of years.

No. Tin is the pure chemical element, element 50 in the periodic table. Pewter is a metal alloy made mainly from tin, combined with small amounts of other metals to give it more strength and durability.

Yes! Our pieces are made from modern, lead-free pewter.

Our pewter composition is 95% tin, with copper and antimony. We work with experienced pewter manufacturers who produce according to applicable EU regulations and health and safety standards. Some historical pewter alloys could contain lead, which is where the concern often comes from. The pewter we use is modern, lead-free, and made for the intended use of each piece.

For more details, please see the Material & Care section on each product page.

Yes. Our pewter pieces are produced by experienced manufacturers who work according to applicable EU regulations and health and safety requirements.

Our pewter is a modern, lead-free, tin-based metal alloy. Its composition is 95% tin, with copper and antimony. These metals are combined to create a stable, durable material suitable for high-quality home objects.

Each HY. FIFTY piece should be used only as intended and according to the care and use instructions on the product page.

The cost of tin-based materials can fluctuate over time. As raw material, production, and operating costs do not always remain the same, our product prices may occasionally be adjusted.

Pewter does not tarnish in the same way silver does. It is easier to care for and develops character more slowly over time.

With touch, use, and time, pewter may take on a gentle patina. We see this as part of the material’s beauty.

Material & Care

Yes, gently.

Pewter is a living material. Over time, its surface may take on small traces of touch, use, and light. These changes are part of the piece and make it more personal over the years.

This is what we mean when we say our pieces are made to age beautifully.

Each HY. FIFTY piece is made with real material and finished with care. Small variations in surface, tone, and finish can occur. They are part of the character of pewter and the beauty of working with material that is made to live with you.

The overall form, function, and quality remain the same, but each piece may carry subtle individual details.

HY. FIFTY pieces are designed by HY. FIFTY and crafted in Northern Italy by experienced pewter artisans.

Our production partners understand pewter as both a material and a craft. Each piece is made with care, material knowledge, and attention to the way it will live in a home over time.

Pewter is easy to care for. Wipe your piece gently with a soft, dry cloth after use.

If needed, clean it by hand with warm water and a small amount of mild soap. Dry it completely with a soft cloth. Avoid abrasive sponges, harsh cleaning products, and prolonged contact with moisture or acidic substances.

No. Please do not place your pewter piece in the dishwasher.

We recommend gentle hand care only. Avoid the dishwasher, oven, microwave, and direct heat.

Yes. Our candlestick is designed for use with commercially available standard taper candles.

Please only use candles that fit securely and stand straight in the holder. Candle dimensions can vary by manufacturer, so always check the fit before lighting.

We recommend choosing high-quality taper candles made according to relevant European candle safety standards, such as DIN EN 15493 and DIN EN 15494, or candles carrying a recognised quality mark such as the RAL Quality Mark. These standards focus on safe burning behaviour and proper labelling.

Candles that do not fit securely, stand unevenly, or burn irregularly are not recommended.

The candlestick can become hot during use, especially around the collar where the candle sits. Allow it to cool completely before touching, moving, or cleaning it.

Always place the candlestick on a stable, heat-resistant surface. Keep it away from drafts, curtains, flammable materials, children, and pets. Never leave a burning candle unattended.

For the best burn, follow the candle manufacturer’s care instructions.

HY. FIFTY cannot accept liability for damage or incidents resulting from candle use.

Please use each HY. FIFTY piece only as intended and follow the instructions on the product page.

HY. FIFTY creates modern heirlooms for a life well lived: timeless objects, editorial stories, and a philosophy of presence, memory, and celebrating life every day.

Our pieces are designed to become part of your home over time. Objects to live with, love, remember well, and perhaps one day pass on.

Sunday’s Plot is a weekly column by Victoria.

It is a space for stories I like to tell and remember well: from funny little moments to deeper thoughts on hosting, friendship, rituals, and the small chaos of trying to live well. Every Sunday, with laughter, depth, and heart.

HY. FIFTY and Sundays Plot are two parts of the same world.

HY. FIFTY creates the objects. Sundays Plot tells the stories around them — the dinners, friendships, rituals, and life chapters that give a piece its meaning. Over time, we hope this becomes a shared space where our community tells their own stories, too.

The pieces give the frame. The stories give it life.

You can read more about the world of HY. FIFTY on our ABOUT THE BRAND page and follow SUNDAYS PLOT for weekly stories by Victoria.

For new pieces, upcoming releases, behind-the-scenes moments, future community stories, and early access to the Sunday column, join our newsletter or follow us on Instagram.

You can enter your discount code at checkout in the designated discount code field before completing your order.

Only one discount code can be used per order unless otherwise stated.

We do not offer gift cards at this time.